Shipping

We aim to dispatch all orders within 1-3 working days

 

  • UK 48 Tracked Delivery: £2.85
  • Free UK delivery on orders over £25
  • International Tracked (European) delivery: £9.90

 

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.


Please note that delivery times are estimates and may vary during busy periods.

 

Returns

We hope you love your order, but if something isn’t quite right, we’re here to help.

 

Returns Window

You have 14 days from receiving your order to request a return.

Once your return is approved, items must be sent back within 14 days.

 

Eligibility

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be returned with original packaging
  • Proof of purchase is required

 

Non-Returnable Items

For hygiene reasons, we do not accept returns on:

  • Worn items
  • Items not in original condition

 

How to Return

To start a return, please email: Laura.ashby@ohpawlease.com


Include:

  • Your order number
  • The item(s) you wish to return


We’ll provide return instructions.

 

Refunds

Once your return is received and inspected:

  • Refunds are processed within 14 days
  • Refunds are issued to your original payment method

 

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for lost returns.


Faulty or Incorrect Items

If your item arrives faulty or incorrect, please contact us within 48 hours of delivery with photos.


We’ll resolve this as quickly as possible.

 

This policy is offered in addition to your legal rights.